Every rug coming to us for the first time goes through The Works — front and back, hand-scrubbed, tension-dried, and inspected twice. The complete clean your rug has been waiting for. Pet accidents, persistent odors, years of soil — this is the process built to handle all of it, on the rug's terms.
"Most cleaners do three or four of these steps. We do all twelve — in the right order, every time, regardless of how the rug looks when it arrives."
The Works is our full immersion deep cleaning process — built on rug-cleaning techniques practiced for centuries and refined over 70 years at our San Mateo wash plant.
This is not a surface clean. We clean the front and the back. We flush from back to front until the water runs clear. We hand-scrub every inch of pile. We tension-dry to prevent distortion.
After The Works, most rugs qualify for The Refresh — our maintenance program that's 30–40% less per visit.
Learn about The Refresh →Our wash plant is the only dedicated rug cleaning facility in the Bay Area. Purpose-built, continuously operated since 1956.
Every rug goes through every step. A rug that looks clean may still contain years of embedded soil, dust mites, and allergens — you cannot know without going all the way through.
When a rug is used for years, soil, allergens, dust mites, and — in homes with pets — urine crystals accumulate deep in the foundation. Vacuuming doesn't reach it. Surface cleaning doesn't reach it.
The flush removes it. We push clean water from the back of the rug through to the front, forcing everything out through the pile. On a heavily soiled rug this can take many flush cycles — we don't stop until the water runs clear.
Most professional rug cleaners know about the flush. They skip it because it requires a dedicated wash plant, specialized equipment, and significant time. We built our entire facility around it.
Every step that follows builds on the flush — because a truly clean rug
starts with what you can't see.
Most of what accumulates in a rug is invisible — but the science is well documented. A single gram of house dust contains thousands of dust mites. A used rug acts as a filter, trapping allergens until it's full — then releasing them with every footstep.
After The Works, your rug is on The Refresh program for life — our focused 9-step maintenance at 30–40% less per visit. Built for the people who do right by their rugs.
Learn about The Refresh →Walk-ins always welcome during business hours. Or schedule pick-up and delivery across the Bay Area.